Trusted by leading companies worldwide
The Power of Cobrowsing
Transform your customer support with real-time visual guidance that delivers measurable results.
Improved FCR and resolution time
Reduce support ticket resolution time by up to 70% with visual guidance and real-time problem solving.
Fill communication gaps
Get past terminology challenges and miscommunication by simply seeing what's on the page.
Improved CSAT scores
Deliver exceptional support experiences that boost customer satisfaction and loyalty with instant visual assistance.
Reduced churn & increased adoption
Help customers successfully onboard and use your product features, leading to higher retention and engagement.
Why Companies Choose UserView
Deliver exceptional customer support experiences that reduce resolution times and increase satisfaction across all industries.
Instant Visual Support
See exactly what your customers see and guide them through any process in real-time, eliminating confusion and miscommunication.
Built into your website
Customers stay where they are and you come to them, no need to set up a meeting or download anything just to see their screen.
Simple setup, simple to use
Quick implementation with minimal configuration. Unlike complex competitors, UserView works out of the box with an intuitive interface that requires no training.
Focused on cobrowsing only
Unlike other platforms where cobrowsing is just an add-on feature, we've built our entire product around delivering the best cobrowsing experience possible.
Enterprise security & compliance
SOC 2 and GDPR compliant with enterprise-grade encryption, session-based access, and field masking capabilities.
Security and Compliance
UserView is built with enterprise-grade security so your SaaS platform can deliver hands-on support without compromising customer data. Every session is protected by the highest compliance standards.
End-to-End Encryption
All sessions are secured with 256-bit TLS encryption to protect sensitive information.
Configurable Data Masking
Decide what data stays hidden with flexible masking options for fields like payment details or account info.
Optional Data Storage
Session data is never stored unless you explicitly enable screenshots or recordings.
Certified & Enterprise Ready
Cobrowsing for Your Industry
Tailored cobrowsing solutions for your specific industry needs
Integrations
Connect UserView to your preferred support platform and tap into next-generation screen sharing. We've built integrations with these major platforms for a seamless workflow.
What Our Customers Have to Say
"Since implementation, our user satisfaction has skyrocketed for phone support, and overall employee happiness improved with further tools to enable our CS team."
Roman V.
Customer Support Team Manager
"Upscope is helping our business by letting agents and customers troubleshoot together and help the client get a better understanding of how Calendly works."
Verified Calendly user on G2
"Love the product! It is such a great compliment to Intercom and helps us support our customers in a way that creates limited friction!"
Jonathan Schultz
Product Manager
"Upscope lets us turn a 30-minute frustration into a 5-minute conversation."
Jorge Alberto R.
Small-Business
Ready to Transform your Customer Support?
Join hundreds of companies using UserView to deliver faster, more effective customer support experiences.
